Privacy Policy

Effective Date: 01/01/2024

At SotoTransfer, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website www.sototransfer.com and our services.

1. Data Controller

The data controller responsible for processing your personal data is:
SotoTransfer
Registered Address: Calle Baja, 37, San Roque, 11310, Cádiz
Email: contact@sototransfer.com
Phone: +34 636 788 941

2. Information We Collect

We may collect and process the following data:

• Personal Information: Name, email address, phone number, and other details provided during booking or contact inquiries.
• Payment Information: For processing transactions (e.g., credit card details).
• Usage Data: Information about how you interact with our website, such as IP address, browser type, and pages visited (collected through cookies).
• Location Data: For services that require location details.

3. How We Use Your Data

We process your personal data for the following purposes:

• To process and manage your bookings.
• To provide customer support.
• To send important updates regarding your transfers.
• To comply with legal obligations.
• For marketing purposes, such as promotional emails (only with your consent).
• To improve our website and services.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

• Contractual Obligations: To provide the services you request.
• Consent: For marketing or specific activities where you have explicitly agreed.
• Legal Compliance: To meet our legal responsibilities.
• Legitimate Interest: For operational and security purposes.

5. Data Sharing

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Service Providers: For payment processing, technical support, or operational assistance.
• Legal Authorities: If required by law or in response to legal processes.
• Business Transfers: In the event of a merger or acquisition.

6. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected in compliance with GDPR standards, using standard contractual clauses or other safeguards.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

8. Your Rights

You have the right to:

• Access your personal data.
• Correct or update your information.
• Request the deletion of your data (right to be forgotten).
• Restrict or object to data processing.
• Port your data to another provider.
• Withdraw consent for marketing communications.

To exercise these rights, contact us at [Insert Email Address].

9. Cookies and Tracking Technologies

Our website uses cookies to improve functionality and user experience. For more information, please refer to our Cookie Policy.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:
Email: contact@sototransfer.com
Phone: +34 636 788 941